Return /Cancellation Policy:
We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replace if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
▪️Since quality check is performed for each product at our end before it’s packed and dispatched, no return/exchange is allowed except in case the customer receives damaged/wrong product/Wrong size(Which is not the size you ordered)
▪️We will entertain such a complaint only if reported within 24 hours of having received the parcel and only on the basis of a 360° parcel opening video.
▪️It must be an unedited, uncut, uninterrupted unboxing video right from the beginning straight away showing the address details on the parcel and clearly showing the issue/defect with good lighting
▪️Minor manufacturing defects - like threads coming out shall not make the product eligible for return/replacement.
SIZE ISSUES: All items we had already clearly stated the measurement in our websites. Please confirm the measurements stated that are suitable or not before you consider purchasing. All size & measurement charts serve as guidelines only. We cannot guarantee 100% accuracy. The measurement might have a difference of 1.0-2.0cm vary to the real item. For more information, you may seek our advice. All size & measurement charts serve as guidelines only.
COLOR ISSUEs: Customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design. All item pictures may not be 100% accurate of colours due to different display settings. Colours difference from pictures displayed. We have done our best to display as accurately as possible the colours of the dresses shown on our website /Facebook page. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate. Picture featured is only for illustration purposes, please base on the actual product received.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return/cancellation, and let you know if the refund?cancellation was approved or not. If approved, you’ll be automatically refunded within 5-7 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
And incase of return/exchange we dont have a return pickup facility hence the parcel has to be sent by the customer to our address
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise their is no return or replacement is availble.
To start a return, you can contact us at firstname.lastname@example.org or whatsapp or call +91 99475 29061. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns* for items shopped on NakshatraKids.com